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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎02-06-2009
My Device: Not Specified
Accepted Solution

Cannot open text message

I registered on a Backberry website, they sent me the code to my mobile, whci I need to finish my registration. On the mobile I can see I have received 5 messages, but i cannot access them. I have received other massages and emails from different sources. My email works, my text messaging works fine. I followed all the setup in the help section.... nothing.

I can still see the number 5 next to a small yellow envelop with a red cross on it.

Any ideas please??

Posts: 96,040
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cannot open text message

Go to your main messages folder > press the Menu key > View Folders and look in EACH of those folders for those messages.


Also, look in SAVED message on the Messages  > Menu.

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Regular Contributor
Posts: 52
Registered: ‎11-25-2008
My Device: Not Specified

Re: Cannot open text message

I have this issue with my new Storm 2 which replaced my 4th replacement Storm I's, the last of which had this problem.


When I show a text message has arrived, I must use your approach (SMS Message>Menu>View Folder>SMS In Box) to see the message.  While this might due temporarily, we need a permanent fix so the messages can be viewed simply by pressing the SMS/MMS Message Icon.


Is there a "fix" to allow correct functionality?


TNX!  Michael

New Member
Posts: 1
Registered: ‎12-16-2009
My Device: Curve 2
My Carrier: Verizon

Re: Cannot open text message

Similar issue with my Curve 2 which replaced my previous Storm(1).


The texting feature is great and looks like a chat window (love it), however once I generate enough "chatting" (several text) up to atleast 10 messages I can't open the messages (or there after) without clearing the chat or deleting the message.


Unfortunately, I deleted my messages before coming to this board so I can't say the steps above will allow me to view the messages.


Though the feature seems to have some character limitation or the texting feature just isnt working right. Any known fixes for this yet? My next option is to completely format my phone and see if its possible to reinstall the OS.