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Contributor
Posts: 10
Registered: ‎03-16-2013
My Device: Blackberry Curve 9310
My Carrier: Straight Talk
Accepted Solution

Cannot play media...

The error message I receive is as follows: "Cannot play media while Video Camera is active." How do I turn the Video Camera off so I can view my videos.

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Cannot play media...

Hello yellow grizzlyand welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue with your media files.

 

Remove your battery for 5 seconds then reinsert it. After the reboot, go to your Media folder and attempt to view a video.

 

Does the error reappear or are you able to view videos?

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Contributor
Posts: 10
Registered: ‎03-16-2013
My Device: Blackberry Curve 9310
My Carrier: Straight Talk

Re: Cannot play media...

Thank you for your welcome and your advice worked perfectly.  Now that I can view my videos, how do I send them via gmail, instead of the Blackberry suggested options of Bluetooth and YouTube?

 

yellow grizzly

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Cannot play media...

If the video file is too large, it will not have the option to Send Using>Email.

The file cannot exceed 6MB.

You can change your Video recording mode to MMS mode which is a smaller format to ensure you can email videos. Launch the Video Camera and go to Menu>Options and change the Video Quality to MMS.

Hope this helps!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Highlighted
Contributor
Posts: 10
Registered: ‎03-16-2013
My Device: Blackberry Curve 9310
My Carrier: Straight Talk

Re: Cannot play media...

I followed your expert advice with success. Thank you.

 

yellowgrizzly

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Cannot play media...

Glad we were able to help. Please be sure to let us know if you have any further questions.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!