04-16-2012 03:42 PM
I would really appreciate anyone's help or feedback on this very frustrating problem that seems like it should have a quick fix.
I just replaced my Blackberry Torch 9800 with an identical device.
There is a User name and Password needed to access e-mail settings.
My device prev iously remembered the User Name and Password (e.g., when I had to synchronize my e-mail whenever the password for the e-mail account changed) but now that the device has been replaced, it is now asking for this information which I have misplaced.
Is there an easy way to re-set this password?
I do not remember the User name either (it says the password can be sent to the device if the correct User name is provided).
Unfortunately right now I cannot access any e-mail on the device.
Thanks again for your help!
04-16-2012 03:46 PM
Can you call your carrier for assistance? They can reset your password for the email settings.
04-16-2012 11:44 PM
I tried my carrier (AT&T) to see if they could re-set it before I posted my first post.
I was on the phone with them (and then with the Blackberry technical support people after AT&T connected me after they could not solve the problem themselves) for 1 hour and 40 minutes. After 30 minutes on the phone with Blackberry the call failed.
For some reason neither AT&T nor Blackberry could understand what password I needed to re-set (the one that gets you access to your e-mail settings or allows you to add a new e-mail account).
I don't know if this is a password that AT&T can re-set. It seems to be a password specific to the device. Both Blackberry and AT&T asked me for the device PIN several times which can be found on the device. This did not lead to a quick fix.
04-17-2012 12:31 AM