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New Contributor
Posts: 3
Registered: ‎08-02-2013
My Device: 9360
My Carrier: Etisalat

Cannot receive the new password

Hi! May I ask for assistance regarding my new password that I couldn't  receive in my email even though I already reset it. I hope you can help me because I cannot use any of my application. Thanks in advance.

Developer
Posts: 109
Registered: ‎08-23-2012
My Device: Blackberry Z10
My Carrier: TATA DOCOMO

Re: Cannot receive the new password

Its not clear about which password you are talking about.

Are you talking about resetting the device password.

Please clarify your problem.

Dharmender Singh
New Contributor
Posts: 3
Registered: ‎08-02-2013
My Device: 9360
My Carrier: Etisalat

Re: Cannot receive the new password

Sorry for incomplete info. It was my BBID. Thanks for your fast reply. 

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Cannot receive the new password

Hi and Welcome to the Community!

 

Note carefully please that password reset emails are not delivered to the BB...you must have other access to the email account to which the email was sent. So, start first with these please:

  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
  • KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox

If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).


However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances:

  1. If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
    • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
  2. But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎08-02-2013
My Device: 9360
My Carrier: Etisalat

Re: Cannot receive the new password

I've tried everything but still I cannot received any confirmation or message to my email regarding my new password. Smiley Sad

 

Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Cannot receive the new password

From such a limited result reported from such extensive advice given, I am at a loss as to how to help you. The above methods all work, but I have no idea, from your limited report, what you have tried..."everything" is a bit brief.

Did you notice above where I said to NOT expect the email to arrive to your device? Hence, via your other email interface (e.g., Outlook, webmail, etc.) you would need to also check other folders (e.g., spam, junk, etc.).

Please try to provide a little bit more detail...we'd like to help, but our helping is predicated on understanding your situation...which, from that brief report, is not enhanced beyond what you said before...


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
Contributor
Posts: 28
Registered: ‎07-14-2013
My Device: Blackberry Dev alpha B, BB Playbook
My Carrier: Airtel

Re: Cannot receive the new password

hello

                 How much time past after  reset the password.....this problem also face by me be came after some time they will reply you...

                                            thank you