08-02-2013 02:05 PM
Hi! May I ask for assistance regarding my new password that I couldn't receive in my email even though I already reset it. I hope you can help me because I cannot use any of my application. Thanks in advance.
08-02-2013 02:40 PM
Hi and Welcome to the Community!
Note carefully please that password reset emails are not delivered to the BB...you must have other access to the email account to which the email was sent. So, start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).
However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances:
08-02-2013 03:36 PM