04-16-2009 06:44 AM
I bought a new Bold in Bangkok, from a reputable dealer. After the box was unsealed I inserted my SIM, which is for Dialog Sri Lanka (I live there) and phoned home. The phone worked fine. When I returned to Sri Lanka I asked Dialog to open an account for me on their BB server. They entered the IMEI and PIN and repeatedly got the same error message <<Invalid PIN or IMEI format>>. They do not know how to solve this problem and say they have never seen this message before.
What is the problem and how can it be resolved?
04-16-2009 07:40 PM
The device must have a BB data connection when you attempt to add it to the BIS website.
The BIS website will communicate to the devcie otherwise you'll get that error.
Basically you cant add a device that cant communicate to RIM.
Do you get the 3GBB logo in the top right hand corner?
Can you go to Options -> Advanced-> Hsot Routing Table-> Register Now?
Did you get the Messages-> Registration Message?
Can you add the BB to the website now?
04-17-2009 05:13 AM
Thanks for your clear message.
I do not believe that I am communicating with RIM.
I have a 3G logo in top right, but no BB logo.
Host Routing Table - first I got *No entries*. So I pressed the BB logo menu key and got 'Register Now'. I pushed the trackball and got 'Registration message sent'. I pushed OK.
I went to the carrier's registration web page inputted the PIN and IMEI and got the same message --- invalid format.
Any suggestion how I can fix this?
05-28-2009 09:10 PM
I have the exact same problem with my blackberry bold. I tried all you mentioned above but I can't get it right. The blackberry registration site returns the error about wrong pin or invalid imei format. I bought my phone online and I can't get it to work. I went to the carriers office in my city and they say that it is not posible to activate the phone if they can't registrer it online.
What can I do? How can I request an activation for my phone???
05-29-2009 04:00 AM
Hi... my result was BAD news. RIM told me that I had bought a fake. It will never get connected to RIM servers. You need to contact the RIM office nearest to you and explain the position to the security team.