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New Member
Posts: 1
Registered: ‎11-07-2012
My Device: 9900
My Carrier: VODAFONE INDIA

Cannot send BBM messages but I can receive them

 

HI there, All of a sudden I cannot use bbm. I can sometime receive messages but I cannot send them .

 

The messages do have a check mark but no D or R to tell me that they are delivered of read.

I have rebooted my BB umpteen times and took out the battery, I've even deleted and reinstalled the BBM.

 

Still no luck. Smiley Sad I am using a Bold 9900 on Vodafone India

 

Could someone let me know what is going on?

 

Thanks, 

Bagga

 

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Hall of Famer III
Posts: 57,240
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Cannot send BBM messages but I can receive them

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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