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New Contributor
Posts: 6
Registered: ‎01-01-2011
My Device: Torch
My Carrier: CSL

Cannot send mail during roaming

Hi,

 

Just faced a problem with my Torch. When I traveled, I can got the new mails but cannot send mails.  All the outgoing mails were pending during roaming and released when back to home town.

 

The Torch is configured with BES for corporate and personal email, both mail accounts faced same situation. Is it the carrier or the BES issue?

 

Please advice.

 

Ryan

 

PS. Happy new YearSmiley Happy

Hall of Famer III
Posts: 57,523
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Cannot send mail during roaming

Hi and Welcome to the Forums!

 

This is most likely a carrier problem...you must have a full data roaming package from your carrier in order to roam on other networks, especially for data. And the carrier you roam on must support full BIS and BES roaming...not all do. I would suggest checking with your carrier to ensure you have the proper roaming plan in place...and also use them to escalate to the carriers you roam on and are not getting service.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 6
Registered: ‎01-01-2011
My Device: Torch
My Carrier: CSL

Re: Cannot send mail during roaming

Hi sdgarnde,

 

Thanks for the updates. My problem is fixed by reactivating the Torch and everything smooth.

 

Cheers,

Ryan

Hall of Famer III
Posts: 57,523
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Cannot send mail during roaming

Excellent! A much simpler solution for you than it was for me. I was traveling internationally a lot last year and needed full BIS/BES roaming. As it turned out, it had to be properly configured before leaving my home network yet could only be tested after arriving in the new country. My carrier got it wrong -- twice...leaving me with no roaming service on two trips. After the second one, we escalated to an engineer at my carrier who was finally able to configure it correctly and I've had no roaming problems since (as long as I roam on a network with adequate services, of course).

 

Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 28
Registered: ‎10-12-2010
My Device: Passport
My Carrier: TDC - Denmark

Re: Cannot send mail during roaming

Hi,

 

I have some users with the same problem.

 

However, it has bin working fine for quite a while with older devices like 9700 without OS 6.

Only users with 9870 and 9800 are experiencing the problem.

They can receive but are not able to send e-mails. Sometimes, some of them, can't either send or receive.

 

Sometimes it helps reregister the device on the wireless network, re-enable wireless sync, or change carrier network.

 

Anything, someone has seen before ?

 

Thanks in advance

Super Contributor
Posts: 414
Registered: ‎11-19-2010
My Device: BlackBerry 9810, 9860, 9900, 9800, 9780 and 4xBB other models
My Carrier: BESx2/BISx3

Re: Cannot send mail during roaming

I meet such kind of problem in two cases.

 1. Problem with Data Roaming

 2. Exchange folder size exceed

In both cases end-user recieve e-mail, but cannot send.

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New Contributor
Posts: 6
Registered: ‎01-01-2011
My Device: Torch
My Carrier: CSL

Re: Cannot send mail during roaming

Hi,

 

I fixed my problem on the Torch. When checked the status on "service Status", the status "Not Connected" were showed on the section "BlackBerry Internet Service" and "BlackBerry Enterprise Server". Then I performed a hard reset, the status changed to "Mobile Network" and everything running fine.

 

By the way, I faced this problem when I traveled to a counties on the first time. After the treatment, everything is fine nowSmiley Happy

 

Cheers,

Ryan

Contributor
Posts: 28
Registered: ‎10-12-2010
My Device: Passport
My Carrier: TDC - Denmark

Re: Cannot send mail during roaming

Thank you for your reply,

 

1. I think the problem might could be GPRS/EDGE vs 3G and it only works on 3G networks. But im not quite sure yet.

 

2. No the problem only exist on BB devices with OS 6

Highlighted
Contributor
Posts: 28
Registered: ‎10-12-2010
My Device: Passport
My Carrier: TDC - Denmark

Re: Cannot send mail during roaming

Thank you,

 

Will try that if everything fail ;-)

Contributor
Posts: 28
Registered: ‎10-12-2010
My Device: Passport
My Carrier: TDC - Denmark

Re: Cannot send mail during roaming

Kuenlo:

 

Did you do a new EA while roaming ?