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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎02-20-2009
My Device: Not Specified

Cannot send or receive e-mails

My boss has a Blackberry Bold.  He is in Chile on business (from SOuth Africa) and we cannot communicate with him via e-mail.  When he sends an e-mail from his blackberry the message goes into the outbox with a little red box sign next to it. 

Sometimes he can phone and not sent e-mails and sometimes he cannot phone and cannot send e-mails.  Is this a network problem or do we need to change some settings?  He is very frustrated as this is the only of communicating between him and the office.


thank you



Super Contributor
Posts: 299
Registered: ‎08-23-2008
My Device: 9700
My Carrier: Mobilicity

Re: Cannot send or receive e-mails

It's likely a network issue.


Does he see GPRS, EDGE or 3G? -- This is important and is case sensitive. If he's not getting capital letters, it means he's not getting a data connection. Without a data connection, email will not work.