02-20-2009 05:46 AM
My boss has a Blackberry Bold. He is in Chile on business (from SOuth Africa) and we cannot communicate with him via e-mail. When he sends an e-mail from his blackberry the message goes into the outbox with a little red box sign next to it.
Sometimes he can phone and not sent e-mails and sometimes he cannot phone and cannot send e-mails. Is this a network problem or do we need to change some settings? He is very frustrated as this is the only of communicating between him and the office.
02-24-2009 07:53 PM
It's likely a network issue.
Does he see GPRS, EDGE or 3G? -- This is important and is case sensitive. If he's not getting capital letters, it means he's not getting a data connection. Without a data connection, email will not work.