06-13-2012 07:21 PM
06-13-2012 07:29 PM
Hi and Welcome to the Community!
In some very rare cases, OWA can be a problem...try these articles/links to see if anything is useful to your situation:
Hopefully something there will be useful. You also can search those KBs yourself to see if there are any more that might be helpful.
06-13-2012 07:41 PM
06-13-2012 07:43 PM
If your IT folks have done some specific things (ISA), then OWA can't work with BIS...that's just one of those pesky limitations in the world.
You can also try, from your BB Browser:
Sometimes that helps as well.
06-14-2012 08:12 AM
hey thanks, nothing seems to help so far. i know its probably something simple...because i am thinking if blackberry activated and acknowledged the account, then what is it thats not allowing the emails to go through???
06-14-2012 11:12 AM
06-14-2012 01:41 PM
yes i can access OWA on any other pc with my log on. how do go about integrating it to my bb from that? going to the BIS site is useless, they tell me it has to be done from my device and BES doesnt look like an option either. THe IT dept is so vague and un coperative. I have co workers that have it running on their devices a long while now, but IT did some changes so i dont know if the new system is giving probs. This is all they sent out, i did it using MS 2003 cause i dont have 2010 and its not accepting 2010 settings.
BlackBerry (BIS) Email Setup via OWA (Outlook Web App 2010)
Who needs to use this document
Use this document if you have a BMobile or DigiBlackberry handset and you want to configure your handset to access your corporate mailbox.
To integrate a Microsoft® Outlook® Web App email address using the Email Setup application from the BlackBerry® smartphone, complete the following steps:
For Outlook Web App 2010, the Mailbox Name is NOT required. Please enter something simple like first name. Ensure there are no special characters or spaces.
06-14-2012 02:02 PM
OK...let me see if I can help you understand all of that a little more clearly...
yes i can access OWA on any other pc with my log on.
Good. That confirms that OWA is accessible from the "raw" internet, which is a prerequisite to all of this.
how do go about integrating it to my bb from that?
You don't...this was just a confirmation that it is at least accessible from the "raw" internet.
going to the BIS site is useless.
Really? I actually find it much more useful than the on-device interface to BIS. From my PC, at least I have a full sized KVM. Indeed, there was one time when I could never properly configure OWA via my device interface to BIS...only by using my carrier BIS site (from a PC/browser) was I able to get it to configure. Then again, I've never used your carrier, and so never used their BIS site, so I've no insight into what they have versus other carriers BIS sites.
they tell me it has to be done from my device
They? Your IT people? Or your carrier support folks?
and BES doesnt look like an option either.
That is something only your IT folks can confirm. Pity they haven't looked into BES-X...it is actually free, and does not even require the end user to purchase a BES-level data plan (BES-X works with BIS data plans).
THe IT dept is so vague and un coperative.
That's a shame...and something that perhaps should have the attention of upper management. Most companies now depend on their IT systems and services to actually function, and an IT group that acts as "prima donna's" isn't serving the true core needs of the company at all. (Soap Box there...I've been, in my career, at all levels of IT.)
I have co workers that have it running on their devices a long while now, but IT did some changes so i dont know if the new system is giving probs.
This data point will be important to know...
This is all they sent out, i did it using MS 2003 cause i dont have 2010 and its not accepting 2010 settings.
If, by this statement, you are talking about your Outlook client on your PC, that's 100% irrelevant. What matters is on the server side, especially the OWA server side...the instructions vary based on which OWA server version you are accessing, not what Outlook PC client you are using. The sole difference in the two instructions has to do with the Mailbox name...required to be exact with OWA less than 2007, can be pretty much anything with OWA 2007/2010 (in accordance with one of the KBs I linked for you earlier).
The step by step instructions they gave you appear to be right out of the KB I linked for you.
I hope you won't resent me for what I'm about to suggest, but I can't quite tell exactly how those steps worked for you...we've talked in generalities, but not specifics. What I'd like you to do is:
For instance, at the beginning of all of this, you said you performed the steps, but never received "the verification email on the bb to register the email"...I want to be 100% certain what that means, what you expect, and what exactly happens.
All of this is, of course, predicated on your fellow BB users being fine on their BBs...if they are not, then there'd be no reason to expect success in your case.
Good luck and let us know!
06-14-2012 03:14 PM
hey thanks for the step by step explanations. as you may tell, i am not as verse in setting up this thing , but i am trying to understand and hoping to get some good results. you are probably my last hope
i will try the steps you outlined and let you know how it goes.
thanks so much!!
06-15-2012 10:04 AM
its our carrier that says i cannot set up owa on the BIS site but rather on the handheld.
I was not sure what u meant by removing the owa configuration, but i did try to delete the owa url but it wont allow me to leave it blank.
so i deleted the email account again and started from scratch. basically this is what i entered
email : email@example.com
Outlook web access: https://mail.company.com
user name: domain name(company)\first intial and last name
mailbox name: first name.last name
i would recevie this message in the new email account:
Congratulations, you have successfully set up firstname.lastname@example.org with your blackberry device. You should begin receiving new messages in approximately 20 minutes.
but i never do receive any messages and i get a general failure message when i try to send emails out.
I also received a message on my bbm profile:
new email configured. email@example.com was configured on the device. We recommend that you register this email with Blackberry Messenger from the Back up Contact List screen. Any registered email address can be used to recover your Blackberry Messenger data in the future.
I do just that, but the status remains as "registering" everytime i check, because i never do receive the verification email in my bb to REGISTER it.
I get this message after i have sent the verification message:
The verification email was sent successfully. Once your device receives the email, it will be processed automatically and registration will continue. If this is taking longer than expected, check your junk mail folder for the verification email. If it is there, mark it as "not junk" and send the verification email again by using the menu.
i do this a million times but only receive the verification email on my pc and nothing on the device. the verification email is not in my junk mail folder and i have not deleted it.
i am stumped