05-17-2013 02:40 AM - edited 05-17-2013 02:41 AM
Hi, since the last 2 weeks, mails do not arrive to nor leave anymore from BB 9300.
When I try to change my mail address, I cannot access the server
Error message is "your terminal encounters a problem when trying to connect to the application server"
What should I do to fix the problem ?
05-20-2013 02:43 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.