Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
New Member
Posts: 1
Registered: ‎12-24-2009
My Device: Blackberry Curve 8320
My Carrier: Rogers

Cannot set up email. duplicate pin, says "edge" rather than "EDGE"

Hey guys,

I just bought a Blackberry 8320. When i tried to set up my email accounts it will not connect.

I called Rogers and they say the PIN on my phone is already under someone elses account (duplicate pin)

They also said that the network on the phone should show up as "EDGE" but right now its showing up as "edge" (some how the network is no recognizing the phone)

Can anyone help me set up my email?

THANKS!

MERRY XMAS!

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Cannot set up email. duplicate pin, says "edge" rather than "EDGE"

Hi and Welcome to the Forums!

 

 


cars_o_holic wrote:

Hey guys,

I called Rogers and they say the PIN on my phone is already under someone elses account (duplicate pin)


 

 

You must contact whoever the prior owner is and have them contact the carrier on which they had the BB registered and get them to remove it from that carriers BIS system. Typically, the recipient (you) cannot give such authorization -- the carriers tend to look at such requests as stolen devices and such, so they won't typically do anything without the prior owners consent. If you can't find the prior owner and can't as well sweet talk your way into getting Rogers to help, then you will be SOL I suspect.

 

 


cars_o_holic wrote:

They also said that the network on the phone should show up as "EDGE" but right now its showing up as "edge" (some how the network is no recognizing the phone)


 

 

Indeed it should be showing up as caps EDGE. Lower case means that the BB sees their network, but is not properly registering to it. I suggest you try these steps:


1) Register HRT


  • Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now

2) Batt Pull Reboot


  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 

 

I would also have advised you to resend the Service Books, but until you get your BIS account straightened out, that would probably be a useless attempt...

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................