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New Contributor
Posts: 3
Registered: ‎11-13-2008
My Device: Not Specified

Cannot sync with 8330 curve


I just purchased a new Blackberry curve 8330.  I synced with my Outlook 2007 once and now whenever I connect i get the error message

"The operation terminated unexpectedly"

And if I try again I get an Intellisync window that says "Unknown error reported" 

I uninstalled my Desktop software and downloaded 4.3 from the website and re-installed it.  I continue to get the same error message.


My specs:

PC, OS version (if Vista 32 or 64 bit): IBM T42 lenovo laptop, XP service pack 2

Version of Desktop manager: 4.3 - just downloaded from website

Model phone and device OS: curve 8330 v4.3.0.127 (platform

Any other suggestions?



Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Cannot sync with 8330 curve

Hi and welcome to the forums!

Nice post, very specific!


I would first do a clean uninstall of the software with the following, multiple installs cleanup.




Reinstall the desktop software, and try to sync, if unsuccessful, see this link:




Three questions:

Are you using a connector in Outlook?

Is the laptop in a docking station?

Particular reason you downloaded 4.3?




Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks








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