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New Contributor
Posts: 2
Registered: ‎06-15-2013
My Device: Curve 9350
My Carrier: Credo
Accepted Solution

Cannot unlock keyboard on Curve 9350

Greetings!  A day or two ago, my 9350 stopped responding.  It's as if it's locked, but I can't unlock it.  I also noticed that it's in "charge only" mode.  I wonder if that's part of the problem?  How do I resolve this?  I welcome all ideas.

 

Thanks!

 

Ann

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Cannot unlock keyboard on Curve 9350

Hello AnnMS

 

Welcome to BlackBerry Support Forums

 

 

Do you see any lock on the homescreen of your device or it's just blank ?

 

Have you tried to reboot your device by removing the battery while it's connected to a charger ? 

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New Contributor
Posts: 2
Registered: ‎06-15-2013
My Device: Curve 9350
My Carrier: Credo

Re: Cannot unlock keyboard on Curve 9350

Yes, removing the battery solved the problem. Thanks! Ann
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Cannot unlock keyboard on Curve 9350

Hey AnnMS

You're most welcome .. Enjoy your BlackBerry Smiley Happy

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.