02-13-2013 03:48 AM
I have a Torch 9800 and I have downloaded App World and Messenger but they do not appear anywhere on the phone. I can see them in my applications list, but no icon and not visible on the home screen.
How do I get these to work?
02-13-2013 07:31 AM
Welcome to Support Forums
If you are having trouble locating BlackBerry World as well as BlackBerry Messenger , then :
For BlackBerry App World :
If you device OS is prior to 220.127.116.116 then try Updating your device software or Download BlackBerry World version 18.104.22.168 which is the best workaround now available for BlackBerry World also uninstall BlackBerry world from Options > Device > Application Management > Locate and delete BlackBerry World , then perform another Battery pull restart .
Then From your BlackBerry Browser browse to http://mobileapps.blackberry.com/devicesoftware/en
KB29422 BlackBerry App World icon is missing after upgrading to BlackBerry App World 22.214.171.124 to 126.96.36.199.
For BBM :
On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back . After reboot from your BlackBerry Browser browse or Click here www.blackberry.com/bbm and download the most recent available for your device . If device prompt for a restart do it .If still unable to view BBM icon on your Homescreen check this Knowledge Base :
KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone.
Please try those steps and let us know also perform a Battery pull restart after each install.
02-13-2013 02:35 PM
You are welcome.. Let us know of your progress.