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New Contributor
Posts: 4
Registered: ‎02-13-2013
My Device: Touch 9800
My Carrier: M1

Cannot use Blackberry App World or Blackberry Messenger

I have a Torch 9800 and I have downloaded App World and Messenger but they do not appear anywhere on the phone.  I can see them in my applications list, but no icon and not visible on the home screen.

 

How do I get these to work?

 

thanks!

New Contributor
Posts: 4
Registered: ‎02-13-2013
My Device: Touch 9800
My Carrier: M1

Re: Cannot use Blackberry App World or Blackberry Messenger

I logged into app world online and noticed that my old device and pin are featured, but it is not allowing me to change it.
Forums Veteran I
Posts: 2,071
Registered: ‎10-10-2010
My Device: Z10
My Carrier: EE (Orange)

Re: Cannot use Blackberry App World or Blackberry Messenger

Are they in the IM and Downloads folder? 


Also, have you pressed the menu key and selected "Show All" incase the icons are hidden? 

New Contributor
Posts: 4
Registered: ‎02-13-2013
My Device: Touch 9800
My Carrier: M1

Re: Cannot use Blackberry App World or Blackberry Messenger

No they aren't in there (I don't have a downloads folder). Yes, I'm showing all.
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Cannot use Blackberry App World or Blackberry Messenger

Hi enriquerp77

 

 

Welcome to Support Forums

 

If you are having trouble locating BlackBerry World as well as BlackBerry Messenger , then :

 

For BlackBerry App World :

 

If you device OS is prior to 6.0.0.706 then try Updating your device software or Download BlackBerry World version 4.0.0.55 which is the best workaround now available for BlackBerry  World also uninstall BlackBerry world from Options > Device > Application Management > Locate and delete BlackBerry  World , then perform another Battery pull restart .

Then From your BlackBerry Browser browse to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3 to download version 4.0.0.55 . In addition check this Knowledge Base for further help :

 

KB29422  BlackBerry App World icon is missing after upgrading to BlackBerry App World 4.0.0.63 to 4.0.0.65.

 

For BBM  :

 

On your Homescreen Go to Options > Device Application Management > Locate and delete BlackBerry Messenger from there. After deleting do a Battery Pull Restart like this device POWERED ON remove the battery wait a min. then re-insert it back . After reboot from your BlackBerry Browser browse or Click here www.blackberry.com/bbm and download  the most recent available for your device  . If device prompt for a restart do it .If still unable to view BBM icon on your Homescreen check this Knowledge Base :

 

KB23968 BlackBerry Messenger icon disappears from the Home screen of the BlackBerry smartphone.

 

Please try those steps and let us know also perform a Battery pull restart after each install.

 

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New Contributor
Posts: 4
Registered: ‎02-13-2013
My Device: Touch 9800
My Carrier: M1

Re: Cannot use Blackberry App World or Blackberry Messenger

Thanks!!!
Highlighted
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Cannot use Blackberry App World or Blackberry Messenger

 

Hey enriquerp77

 

 

            You are welcome.. Let us know of your progress.

 

 

Good luck.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.