09-07-2013 07:49 AM
09-07-2013 11:53 AM
Hi and Welcome to the Community!
Well, given the way you have described things, there is some confusion in understanding your situation. For example, I've never seen a limit to how many attempts you can make to configure email (you saying you "have only 3 trials remaining")...I am not at all sure where you are seeing that...if you could provide a full description of the message that is giving this, then we might be able to understand better.
In any event, one thing to try is this...
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...I am quite surprised that they have fobbed you off so easily...you pay them for all of your services, and as a result they are responsible for all of your service-related support, even if the issue is at BlackBerry (they can escalate you to BlackBerry...for free, you cannot reach out directly to BlackBerry for anything at all).
Good luck and let us know!