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New Contributor
Posts: 2
Registered: ‎02-23-2013
My Device: torch
My Carrier: o2

Cannot use onboard media storage - and worse

Hi,

Anybody able to help, please?

First, my torch developed a problem where it could not use the onboard media storage.

Then later - it could not use the storage card either.

Now it won't even boot up.

 

Clearly the phone/software is completely dead, but I have quite a lot of media files I want to keep.

 

I'm sure the solid-state storage is fine, it's just that the software can't get to it.

 

Any ideas please? thanks

 

 

 

 

Forums Advisor I
Posts: 715
Registered: ‎05-29-2011
My Device: BlackBerry®PRIV
My Carrier: EE. UK

Re: Cannot use onboard media storage - and worse

Try a clean re-load of the Device software using Desktop Manager.

Also if you put your SD card in a Card adaptor and transfer any media onto your PC, you can then Repair or Reformat the SD card
Craig Ashcroft Elite UK
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New Contributor
Posts: 2
Registered: ‎02-23-2013
My Device: torch
My Carrier: o2

Re: Cannot use onboard media storage - and worse

HI Craig,

Thanks for this. I've already done the card - it is actually empty, so all my stuff is on the onboard storage.

 

Would the re-install ensure my storage pic & vids are not wiped?

If so - then this sounds great, thanks - but how do I actually do the software rinstall (I'm a non-tech computer person).

 

Many thanks

Alan