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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎09-04-2011
My Device: Torch 9810
My Carrier: ATT

Cannot verify Blackberry ID

Hi, I just got a Torch 9810 and am trying to verify my blackberry ID but every time I try to login I get this message:  "Unable to login to your Blackberry ID account". I have reset the password, and still does not work.  I have uninstalled and re-installed the blackberry app world but still get the same message.    Help me, please!

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: Cannot verify Blackberry ID

are you able to us ea desktop browser and go to https://blackberryid.blackberry.com/bbid/login/ and log in ?

The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 2
Registered: ‎09-27-2011
My Device: Bold 9900
My Carrier: Base

Re: Cannot verify Blackberry ID

Hi I have the same problem with Bold 9900.

After downloding and installing the newer version of appworld it started.

I have changed my password several times.

I can log on to Blackberry ID website and to Blackberry protect website through computer,

but not from the handheld, I get that same error message.

In the blackberry protect website I cannot remote wipe because it says the phone is rejecting the website.

I have done a handheld wipe,

reeinstalled appworld( unfortunately it only  installs the newer version),

soft and hard resets,

Nothing seems to work.

It's sad because I like the phone, but if I cannot install any apps at all then the phone is kind of outdated

in today's world.