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Contributor
Posts: 13
Registered: ‎12-16-2011
My Device: Torch 9800
My Carrier: Orange

Re: Cant download app world

Should also mention again, I am using wifi, it is connected! I can google "blackberry app world download" which takes me to a google page full of links, yet any link gives me either of the error messages outlined above.

 

Thanks,

Contributor
Posts: 13
Registered: ‎12-16-2011
My Device: Torch 9800
My Carrier: Orange

Re: Cant download app world

Dreading calling them - the call centre is not based in England...

 

Yup got the logo

 

On the manage connectins screen, under "BB internet service" it says wifi.

 

Thanks.

Posts: 95,517
Likes: 24,547
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant download app world

alright. Please turn off your Wifi connection and try AW again.

 

Using only your mobile signal.



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Contributor
Posts: 13
Registered: ‎12-16-2011
My Device: Torch 9800
My Carrier: Orange

Re: Cant download app world

Done that and get the following message:

 

Unable to connect to the internet. Please try again later or contact your service provider.

Posts: 95,517
Likes: 24,547
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant download app world

Ok, leave wifi off a minute.

 

On your Manage Connections screen, click on the Services Status.
What is the status of the BlackBerry Internet Service?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 13
Registered: ‎12-16-2011
My Device: Torch 9800
My Carrier: Orange

Re: Cant download app world

Can't even access google now (phone search engine)

Contributor
Posts: 13
Registered: ‎12-16-2011
My Device: Torch 9800
My Carrier: Orange

Re: Cant download app world

It says 'mobile network'

 

Posts: 95,517
Likes: 24,547
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant download app world

So you are connected to the internet.

 

Leave your WiFi, reboot your device and try AW again, please.

 

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 13
Registered: ‎12-16-2011
My Device: Torch 9800
My Carrier: Orange

Re: Cant download app world

You, my friend, are amazing! Its worked! Thanks so much for your help...

 

Sorry for thr delay in replying - thanks again Smiley Happy Solved!

Posts: 95,517
Likes: 24,547
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant download app world

Hey, you're welcome, glad you got it resolved.

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code