Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 2
Registered: ‎11-24-2011
My Device: 9000 BOLD
My Carrier: MTN-GHANA

Cant get BIS regiatration

i recently got a used bb 9000 from my brother and ever since i got  it i have not been able to connect to the bis service. when he gave it to me it wasnt turning on so i reinstalled the software. i sent the registration serveral times and had no feedback. also jst this week i found that when i connect to my ccomputer it will charge alright but neither my computer or desktop software can find the device since it doesnt show any connected device. PLEASE I NEED HELP URGENTLY. IM IN GHANA

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Cant get BIS regiatration

Hey nomb,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

After checking your PIN number, the BlackBerry® Bold™ 9000 smartphone is deactivated for data services.  For an explanation on why this happening, please contact your network service provider.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Contributor
Posts: 2
Registered: ‎11-24-2011
My Device: 9000 BOLD
My Carrier: MTN-GHANA

Re: Cant get BIS regiatration

Thank you very much for the early reply.

Yesterday i visited my network provider and they claim they have sent a mail to the technical guys and they are working on it but its been over a month now and I'm really frustrated. Also the phone is branded by 3 mobile so i dont know if that can also be a problem.

Highlighted
Posts: 95,476
Likes: 24,538
Solutions: 6,395
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant get BIS regiatration

Call your mobile provider and ask them if you have the correct BlackBerry Data Plan on your account.

 

 



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code