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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎11-24-2011
My Device: 9000 BOLD
My Carrier: MTN-GHANA

Cant get BIS regiatration

i recently got a used bb 9000 from my brother and ever since i got  it i have not been able to connect to the bis service. when he gave it to me it wasnt turning on so i reinstalled the software. i sent the registration serveral times and had no feedback. also jst this week i found that when i connect to my ccomputer it will charge alright but neither my computer or desktop software can find the device since it doesnt show any connected device. PLEASE I NEED HELP URGENTLY. IM IN GHANA

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Cant get BIS regiatration

Hey nomb,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


After checking your PIN number, the BlackBerry® Bold™ 9000 smartphone is deactivated for data services.  For an explanation on why this happening, please contact your network service provider.


Let me know if you have any more questions.





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New Contributor
Posts: 2
Registered: ‎11-24-2011
My Device: 9000 BOLD
My Carrier: MTN-GHANA

Re: Cant get BIS regiatration

Thank you very much for the early reply.

Yesterday i visited my network provider and they claim they have sent a mail to the technical guys and they are working on it but its been over a month now and I'm really frustrated. Also the phone is branded by 3 mobile so i dont know if that can also be a problem.

Posts: 95,476
Likes: 24,538
Solutions: 6,395
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Cant get BIS regiatration

Call your mobile provider and ask them if you have the correct BlackBerry Data Plan on your account.



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