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New Contributor
Posts: 6
Registered: ‎10-20-2008
My Device: Not Specified

Cant get my pc to recognize my 8110 pearl, downloaded usb driver still doesnt recognize?? HELP!!

I have downloaded a usb/modem driver from the blackberry website yet my pc still will not recognize my phone.  Any suggestions cause I want to put pics and music from my pc onto my phone but I cant!
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Cant get my pc to recognize my 8110 pearl, downloaded usb driver still doesnt recognize?? HELP!!

Hi and welcome to the forums!

Do you have a media card?

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

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New Contributor
Posts: 6
Registered: ‎10-20-2008
My Device: Not Specified

Re: Cant get my pc to recognize my 8110 pearl, downloaded usb driver still doesnt recognize?? HELP!!

yes I do
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Cant get my pc to recognize my 8110 pearl, downloaded usb driver still doesnt recognize?? HELP!!

[ Edited ]

Do you connect with the desktop manager, or are you trying to just drag and drop through explorer?

 

Check these settings: 

 

Media Card window ON 

 Encryption NONE 

  Mass storage support ON

Auto enable when connected  YES 

On your media card do you have these folders?

Blackberry

Pictures

Music

Ringtones

Videos

Voicenotes
this is the folder structure that the Blackberry needs to allocate the media to.
Do you have these folders on your media card?

 

Let me know!

 

 

Message Edited by Bifocals on 10-20-2008 06:42 PM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 6
Registered: ‎10-20-2008
My Device: Not Specified

Re: Cant get my pc to recognize my 8110 pearl, downloaded usb driver still doesnt recognize?? HELP!!

I cannot connect at all with my phone when hooked up to my pc the prompt "usb device not recognized" keeps coming up
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Cant get my pc to recognize my 8110 pearl, downloaded usb driver still doesnt recognize?? HELP!!

IS the USB cable plugged into a hub? It needs to be in a port.

 

Is the USB cable good? If plugged into the PC does it show as a flash drive in explorer?

 

In hardware manager are there any yellow flags for device conflicts?

 

 

 

Are the correct USB drivers installed for 4.6?

Blackberry USB and Modem Drivers ENG (DM4.6 B13)

  • File size: 16.988 MB
  • Date posted: 15-August-08
  • Download Software

 

Has the correct Microsoft BB driver been installed?

 

http://catalog.update.microsoft.com/v7/site/search.aspx?q=blackberry

 

Is power management turned on for the  ports?

 

Please specify PC operating system and version of Desktop Manager

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 6
Registered: ‎10-20-2008
My Device: Not Specified

Re: Cant get my pc to recognize my 8110 pearl, downloaded usb driver still doesnt recognize?? HELP!!

Still not recognizing the device
New Contributor
Posts: 6
Registered: ‎10-20-2008
My Device: Not Specified

Re: Cant get my pc to recognize my 8110 pearl, downloaded usb driver still doesnt recognize?? HELP!!

It also appears that I cant seem to get a good download of desktop manager.  I'm lost now!
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Cant get my pc to recognize my 8110 pearl, downloaded usb driver still doesnt recognize?? HELP!!

What link are you using for the DM?
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

EN
Contributor
Posts: 10
Registered: ‎11-15-2008
My Device: Not Specified

Re: Cant get my pc to recognize my 8110 pearl, downloaded usb driver still doesnt recognize?? HELP!!

[ Edited ]
Hi, I have the same issue and tried all that you have outlined.  My current Blackberry (7130c) is recognized and communicates and charges. When plugging in the new Blackberry (8110), it says "One of the USB devices attached has malfunctioned...". I believe at one time it did seem to recognize it, but I have never been able to get the desktop manager to see it. I suspect it is a corrupted driver, but I am at a loss as how to replace the driver. I have replaced the Phone and the Cable.  I have installed and removed and reinstalled the Blackberry Device Software and the Desktop Manager (and upgradeded it).  I downloaded the Windows Drivers, but forgive my ignorance, do I need to used the Hardware Wizard to install that, and since I can not see the Phone, the wizard does not know what to install.  Please correct me if I am incorrect here or just plain stupid...  Thanks in advance for your help! I have been pulling my hair out for a week on this.

e
Blackberry 8110 AT&T
Message Edited by EN on 11-15-2008 03:25 PM