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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎07-06-2011
My Device: 9520
My Carrier: general

Cant receive picture in single chat on BBM, but can receive in group and send to other

hi all,,

i need ur help, hope anyone can solve this..

i've my BBM version 5.0.3 (see screen pic), and my case is:
1. cannot receive picture sent from my friend whois using BBM older version than mine and other BB or OS BB
2. cannot receive picture sent from my friend whois using same version BBM but with different OS BB (same device but different OS)


On the sender BB appear message that show "...ID unable to save the file.."


does anyone can solve this..?? please i dont want to downgrade my BBM neither my friend dont want to upgrade his/her BBM..

tx in advance..

*) sory my english..

My Device and O

My Device and OS


My BBM Version

bbm version1bbm version2bbm version3