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Visitor
Posts: 1
Registered: ‎11-29-2012
My Device: Curve
My Carrier: Virgin Moble

Cant remember security question

Hi...I've read the response to a question pertaining to my problem but the answer says to go the blackberry.com/blackberryid to change the security password. In going there it only gives two options that explain how to step by step either set up your blackberry I'd or reset your password by answering the security question. Therein lies my problem...Thank You in advance for your help...Sincerely...~M~
Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Cant remember security question

Hi and Welcome to the Community!

This KB has a section which provides instructions to reset your BB ID password without having to enter the answer to the security question:

  • KB26361 How to change or reset a BlackBerry ID password

Good luck and let us know!



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