05-07-2013 11:20 AM
I can't update my software on desktop software for mac.
Whenever it start to back up, it will crash down when it gets to backing up "Social Feeds."
Then, it said the device is disconnected while I didn't touch the plug at all.
And, the battery is then drained and the device is hot like fire.
05-07-2013 03:15 PM
Try to remove the battery from the smartphone while the device is unplug, then after 20 seconds put it back in and try to plug the device again.
If you have same issue unistall BlackBerry Dekstop and try to install it again.
One very importat question is your Mac recognizing your device.?