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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎05-06-2013
My Device: BlackBerry Bold 9790
My Carrier: Mobilink

Cant upgrade bold 9790 with Desktop Manager for Mac!

can't update my software on desktop software for mac.


Whenever it start to back up, it will crash down when it gets to backing up "Social Feeds." 


Then, it said the device is disconnected while I didn't touch the plug at all.


And, the battery is then drained and the device is hot like fire.


Please help!

Posts: 14
Registered: ‎05-07-2013
My Device: BlackBerry Z 10
My Carrier: 21657896413

Re: Cant upgrade bold 9790 with Desktop Manager for Mac!

Try to remove the battery from the smartphone while the device is unplug, then after 20 seconds put it back in and try to plug the device again.


If you have same issue unistall BlackBerry Dekstop and try to install it again.


One very importat question is your Mac recognizing your device.?