01-26-2013 10:58 AM
I bought my blackberry torch in September 2011 and two months ago the center button was problem (bellow the screen) and not working at all. so I gave it to a company to fix it and told me to round 45 euros to fix it. also told me that it will be ready in the new year because they would have holiday. The man there made a report saying the problem with the center button (only had this problem, I note) and now they brought me back and told me they can not fix it and they send it to blackberry but even they could not fix it. Enable my phone front of them and did not operate any button of 5 bellow the screen (two to the right of the center button that had problems and two to the left). I told them to send it back to the technician because when I gave to you to fix it only one button was not working and now none of the 5.
After nearly two months they brought me back and told me ''we can not do anything ....'' So,five buttons not working.
What can I do in this case????
Not got it from there yet to see what I can do or what can I say?
I think I'm right. It is reasonable to I want my phone back with only one button broken as I gave it to them and not with extra 4 buttons not work.
Sorry for my english, I hope you understand
01-26-2013 11:01 AM
01-26-2013 11:02 AM
Did they suggest you do a battery pull? That's always the best place to start when your phone is not operating properly. To do a battery pull, remove your battery while your phone is powered on then replace it.
I'm hoping it's as simple as that. Try it and let us know.
01-26-2013 11:08 AM
I do not have my phone. I left the company I gave it to fix it.
It's not the battery. They told me that when opened does not touch the tape that connects the screen. .... but if it was it would not work logically nor the screen, right?
01-26-2013 11:21 AM
A battery pull does nothing to improve the performance of the battery, it clears your phone's cache of unwanted fragments that have accumulated and this improves the performance of your phone. I doubt it's as simple as this but it wouldn't be the first time I've heard of a service centre charging money for repairs when a simple battery pull would have done the trick.
When you get your phone back (working properly or not), I suggest trying a battery pull.
01-26-2013 11:42 AM
If a battery pull doesn't fix it then I suspect threpair shop didn't reassemble the device correctly. Again, there is nothing we can do to resolve that.