Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎12-03-2012
My Device: Torch 9800
My Carrier: Telus

Certain Icons not showing, tried "Show All" to no avail

Hey experts,

I have an odd problem that I'm stumped by. I have a number of icons/programs on my Torch that are not showing up for some reason. Now of course I've tried selecting "Show All" from the BlackBerry menu, yet none of the missing programs show up.

It first started a few months ago, where my Twitter app stopped showing up (even though in BlackBerry App World it showed as installed, yet was no where to be found). I managed a work-around, by using UberSocial, so I didn't bother looking into it. Then I tried downloading Hoot Suite, with again the same problem; App World said it was installed, but the actual program was no where. Now I just had a third program do the same thing, but this one's more important. The actual app for BlackBerry App World is now not showing up; so not only can't I use its barcode reader, but I obviously can't download any programs, or update any.

It's extremely frustrating, does anyone know what might be going on?

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Certain Icons not showing, tried "Show All" to no avail

Hi GottaBeKD182,

Welcome to the Support Community!
This KB article should help you out with the missing BlackBerry App World™ storefront icon. "BlackBerry App World icon is missing after upgrading to BlackBerry App World to" http://bbry.lv/SPblgT
Regarding the other icons that aren't displaying, are these applications listed as installed in Options > Device > Application Management? Was a reboot done after these applications were installed?




Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!