08-18-2013 01:39 AM - last edited on 08-18-2013 03:09 AM by Steve_T
please help i need to change my Blackberry ID password that i forgot and i also forgot the answer to the question , beacuse i was save password auto login...... and i creat a new id & pw but i can't use to BB beacuse associated email i can't login ..... i need solve this problem badly
08-18-2013 10:58 AM
i creat a new id & pw but i can't use to BB beacuse associated email i can't login ..... i need solve this problem badly
Welcome to BlackBerry Support Forums
If you already created a new BlackBberry ID then first do a backup of your device using desktop software then perform a security wipe .After a wipe you'll be able to use your new BlackBerry ID and passowrd .
But.. please note while doing so you'll loose access to any of your paid apps that you bought from BlackBerry world.
Refer to this KB Article for help :
KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone