Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-13-2013
My Device: Curve 9300

Change Invalid email as username for Blackberry ID

I didnt really know what is and how to use Blackberry when I first bought my BB so I just relly on a friend to setting up many thing include Blackberry ID. I have just realized that he mistyped my email address as username in Blackbery ID. My email is eg : my.email@gmail.com and he typed my_email@gmail.com. I tried to remember whether I ever made the later email (my_email@gmail.com) by checking ini gmail.com and gmail.com could not recognize this wrong email.

How can I fix this problem ? Thanks

Guru II
Posts: 22,041
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: Change Invalid email as username for Blackberry ID

You will need to create a new BBID with the proper email address. However, to change the BBID on your device you will need to wipe the device. Here are the details:


1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!