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New Member
Posts: 1
Registered: ‎10-01-2009
My Device: Not Specified

Change fo password - can't access mail now

I have a gmail id which i access from my handheld as well as desktop pc. recently I changed the passowrd from the desktop PC of this gmail account. Now I have stopped receiving mails on my handheld. The last message received was from Blackberry.co telling me to update my password. But I am unable to do so as the handheld is not accepting the old or new password. Please aid me in solving this.



Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Change fo password - can't access mail now

Access the BIS log in site from your BlackBerry or desktop PC, and use your BlackBerry BIS username and password there.


When in that setup site, you will find your gmail account. Change your password to your current password for gmail there.


From your handheld device: http://www.blackberry.com/btsc/KB15402
From your desktop PC: http://www.blackberry.com/btsc/KB02830

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New Member
Posts: 1
Registered: ‎07-24-2012
My Device: 8310
My Carrier: 202 367 3416

Re: Change fo password - can't access mail now

i forget the password of my bb8310 can some one help me how to take this of the phone

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Change fo password - can't access mail now

nick21 wrote:

i forget the password of my bb8310 can some one help me how to take this of the phone

Hi and Welcome to the Community!


Contrary to the discussion in this thread, your issue sounds like the Device Lock Password. As such, there is nothing to be done. There is no "master" or "back door" password to unlock your BB. Only the Device Lock Password that you created can unlock it now. BBs are the most secure mobile device on the market, but the human component of that security is critical to success. The only option is to fail the maximum times (normally 10) and allow the BB to wipe itself clean...and then start over as if you just received it brand new.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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