07-26-2011 03:05 PM
I have my work emails fed to my Bold and all has worked well until today - when I was required by my trusty employer to update my Outlook password. As I have tried to follow the instructions from Blackberry (the "verify firstname.lastname@example.org" form message), I have gotten stuck in a loop.
I go to "Setup" -> "Email account" and click on it.
This takes me to "Email Accounts" where I choose option "Internet Mail Account" (it is not an Enterprise account). Click.
Now I am back at the previous screen. This loop is nauseatingly repeatable.
I have also noticed that, I can really lock up my phone depending on how I exit the Setup app. Battery removing time.
OK, so I have also been trying to simply remove the email account altogether and have been stymied at that as well. I went to the folder for the Outlook emails, chose "Options" then "Email Account Management". And I always get this popup: "Unable to open email setup application. Contact your wireless service provider." Meanwhile, and just for clarification, the other email account (Yahoo) is still receiving mail -- got one while I've been typing this.
Thus I cannot get to the settings to change the account/password, and I cannot just delete the account outright. So far as I know. Is there a third way to resolve my problem? Suggestions?
Thanks to all, in advance.