04-11-2013 09:59 AM
I have a BB Bold 9780 that is running Vodacom operating systems
However I use a Cell C contract.
I have tried wiping the device and loading a generic OS but it still continues using Vodacom as the default OS provider which is a problem because it blocks my signal from connecting to the BB Internet Service.
The Phone is aa BB Bold 9780 and at the moment has been wiped without an OS.
Please let me know A.S.A.P how i can strip the BB completely and where I can download and how to install the generic V 6 OS so that it will work with Cell C.
Solved! Go to Solution.
04-11-2013 11:41 AM
Hi and Welcome to the Community!
There no such thing as a "generic OS". All release of OS packages to end users is conducted by the carriers. You are not restricted from using any carriers OS, as long as you conduct the proper "trick" of deleting the VENDOR.XML files. Note, however, that if your goal is to remove a carrier "splash screen", that cannot be done...but that screen also is irrelevant to anything other than indicating for what carrier the BB was originally manufactured (VendorID). Otherwise, that splash screen is meaningless.
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
I suspect, however, that your problems are different...for example, if your BB is properly unlocked yet you still cannot get your BIS services to function properly on Cell C, then it may be a matter of your specific BB Model number not being natively supported by their network for automatic registration and delivery of Service Books. You should ask them if your specific model number BB can function on their network via the automatic methods...for if it cannot, then you have even greater challenges ahead.
Good luck and let us know!
04-11-2013 12:04 PM
I managed to remove the Vodacom on the device but the BIS is still not holding active on the Cell C sim card.
I decided to try a Vodacom sim card as well (both sims have active BIS sata bundles active on them) and the same thing happened.
I recieve an email saying that the phone has been registered on the wireless network and the BIS icon appears, but shortly afterwards, the signal disappears and the connection is lost and can not be reestablished.
Do you have any clue as to what it could be??
04-11-2013 12:19 PM
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
04-11-2013 04:17 PM
04-11-2013 04:20 PM