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New Contributor
Posts: 3
Registered: ‎04-11-2013
My Device: Bold 9781
My Carrier: Cell C
Accepted Solution

Changing Network Carrier OS

Hey,

I have a BB Bold 9780 that is running Vodacom operating systems

However I use a Cell C contract.

I have tried wiping the device and loading a generic OS but it still continues using Vodacom as the default OS provider which is a problem because it blocks my signal from connecting to the BB Internet Service.

 

The Phone is aa BB Bold 9780 and at the moment has been wiped without an OS. 

Please let me know A.S.A.P how i can strip the BB completely and where I can download and how to install the generic V 6 OS so that it will work with Cell C.

 

Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Changing Network Carrier OS

Hi and Welcome to the Community!

 

There no such thing as a "generic OS". All release of OS packages to end users is conducted by the carriers. You are not restricted from using any carriers OS, as long as you conduct the proper "trick" of deleting the VENDOR.XML files. Note, however, that if your goal is to remove a carrier "splash screen", that cannot be done...but that screen also is irrelevant to anything other than indicating for what carrier the BB was originally manufactured (VendorID). Otherwise, that splash screen is meaningless.


At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

I suspect, however, that your problems are different...for example, if your BB is properly unlocked yet you still cannot get your BIS services to function properly on Cell C, then it may be a matter of your specific BB Model number not being natively supported by their network for automatic registration and delivery of Service Books. You should ask them if your specific model number BB can function on their network via the automatic methods...for if it cannot, then you have even greater challenges ahead.

 

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎04-11-2013
My Device: Bold 9781
My Carrier: Cell C

Re: Changing Network Carrier OS

Hey Again,

 

I managed to remove the Vodacom on the device but the BIS is still not holding active on the Cell C sim card.

 

I decided to try a Vodacom sim card as well (both sims have active BIS sata bundles active on them) and the same thing happened.

I recieve an email saying that the phone has been registered on the wireless network and the BIS icon appears, but shortly afterwards, the signal disappears and the connection is lost and can not be reestablished.

 

Do you have any clue as to what it could be??

 

Thanks

Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Changing Network Carrier OS

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 3
Registered: ‎04-11-2013
My Device: Bold 9781
My Carrier: Cell C

Re: Changing Network Carrier OS

Greetings,

Thank you so much for your help!! I have been battling with this phone for the last 3 days and your methods worked today. Once I told the device to register, I received 4 emails. 3 from Blackberry saying that the device has been registered and then 1 from Cell C themselves that said it has been registered. Since then the device has worked fine.

Thank you again.
Regards,
Gareth
Hall of Famer III
Posts: 57,220
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Changing Network Carrier OS

You are most welcome...enjoy!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................