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New Contributor
Posts: 2
Registered: ‎04-04-2013
My Device: Curve 9300
My Carrier: Virgin

Changing Password Using Blackberry Desktop Software?

Hi, first post here and I hope someone can help please!

 

I've a problem with the keyboard on my phone in that it won't let me type certain letters - including, typically, one for my password. I've managed to access my phone by plugging it in to my laptop via USB and using Blackberry Desktop Software, at which point it asks me for my password, which then enables me to do backups etc. However, I'd desperately like to change the password to one my phone is capable of typing - but I can't find anywhere at all where there is a facility to change it using Blackberry Desktop Software. Can anyone point me in the right direction please? Many thanks in advance.

Hall of Famer III
Posts: 57,565
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Changing Password Using Blackberry Desktop Software?

Hi and Welcome to the Community!

There is no ability to change the device lock password from other than the device interface itself.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

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New Contributor
Posts: 2
Registered: ‎04-04-2013
My Device: Curve 9300
My Carrier: Virgin

Re: Changing Password Using Blackberry Desktop Software?

Thanks, it wasn't just me who couldn't find it them. A major flaw with the Blackberry Desktop Software here I think, and one which will probably cause me to move away from Blackberry when I get another phone.