01-19-2009 10:28 AM
01-19-2009 12:04 PM
My old BB 8110 was stolen. I bought a new one and installed the new 4.7 Manager software. The manager will not recognize my new device because it keeps searching for the old device PIN. How do I input my new device PIN #? It does not prompt me and I can't find a way to switch it.
Why do you think Desktop Manager is searching for the old device PIN?
It should see the new device just fine, I use different devices connected to my PC all the time without issue, and there is no where in Desktop Manager to assign a PIN.
If you have done so, at your carrier BIS site, you need to use the CHANGE PIN function to move the service from your old device to the new.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
02-03-2009 09:44 AM
I have this same issue, the old device (7520) is gone, the desktop manager still recognizes it as the "active device". My new device (8130) plugs in, the manager recognizes it, but prompts me every time I connect that:
"Your messaging account is currently configured to use device with PIN [old pin]. Would you like to switch to the connected device with PIN [new pin] instead?"
So I click "yes" and move on. I then have to manually do the sync, it won't start the sync automatically. I did not have the old device available to use the "switch device" wizard. I found it odd, b/c I upgraded to desktop manager v4.7 when I got the new device, with the old device I had an older version of the manager that didn't even have the switch device wizard option. I guess somewhere in upgrading itself the manager caught the old device pin and hung on to it. Does anyone know how to update the "active device" pin? I have updated it everywhere I can think to look.
02-06-2009 05:08 AM
I too have this problem. I borrowed a Blackberry 2 years ago to trial it. We had BES setup on our server. 2 Years ago Windows mobile retained my affections and I didn't proceed with the BB. Recently my WM hardware failed and I trialed the BB Bold. This time I liked it much more and decided to go with it.
Needless to say I do not have the old device from 2 years ago. One of the reasons I didn't go with the BB previously was because of the BES integration - I did not want to become a slave to my email (honestly this is true) and only want to update my emails to my BB when I am sitting at my desk. The Desktop Manager sounde like a much better deal for what I want as I can turn it off an on at will.
After hitting this problem I went through all the menus but got nowhere - it doesn't seem to be possible to get the Desktop Manager to forget about the old device. I did search through all the 'Research In Motion' Registry key settings and all PINs were for the new device - so there was nothing I could remove there manually. I can only assume that because of my previous install of BES that something is communicating with some remanants of BES on our server.
However for anyone who has never used BES and is ona Windows platform then it might be worth doing this (at your own risk!):
Uninstall Desktop manager
Delete all registry keys for Research In Motion
Re install Desktop manager
10-29-2009 12:30 AM
I have this same problem and on top of that I can't uninstall the Desktop Manager because of the Error 1402 posted all over the web.
I don't get it. I replace my BB and desktop manager PIN is looking for my old one. there should be a way to change the PIN number on the desktop manager. it's just not right
01-14-2010 02:41 AM
One solution would be to completely start over cleanly with DTM. To do so, use the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
3) Get a fresh download of the RIM DTM software:
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
Hopefully that will get things going again.
Good luck and let us know!