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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎01-16-2012
My Device: Blackberry torch
My Carrier: Bell

Charging problem with odd battery symbol



I have a Torch 9800.  I haven't used it for a while so the battery was completely drained, even though it had been turned off.  I plugged the phone back in to charge it and it comes up with what looks like a full battery symbol with a yellow lightening bolt on it, which I assume means that it is charging, then it is replaced with an empty battery symbol with an X across it.  I have left it plugged in for nearly two hours and it still isn't turning on and still has the same symbol on it.  I am not sure if  am having issues with the charging port or the battery.  Any suggestions?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Charging problem with odd battery symbol

Hello mlwaller



In some cases if our battery drain completely we may have to charge it for more then 5 to 6 hrsor eevn more . If you're getting a yellow lightening bolt then its a good symbol . leave it while connected to a wall charger . And after every  2hrs try to turn it ON and you can try a battery pull restart to see if it boots. 



Good luck.


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New Contributor
Posts: 3
Registered: ‎04-21-2013
My Device: 9800 Torch
My Carrier: Orange

Re: Charging problem with odd battery symbol

I have the same problem on my torch Smiley Indifferent

Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: Charging problem with odd battery symbol

You'll also want to make sure you're using a proper charging cord, preferably the one that came with the phone.  Different cords serve different purposes; some will transfer data, others will not.  Some will charge, others will not.  Make sure you have a good cord and you're using a wall outlet (as was suggested by prince2012).



Cheers.  Smiley Happy

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