04-19-2013 12:19 AM
I have a Torch 9800. I haven't used it for a while so the battery was completely drained, even though it had been turned off. I plugged the phone back in to charge it and it comes up with what looks like a full battery symbol with a yellow lightening bolt on it, which I assume means that it is charging, then it is replaced with an empty battery symbol with an X across it. I have left it plugged in for nearly two hours and it still isn't turning on and still has the same symbol on it. I am not sure if am having issues with the charging port or the battery. Any suggestions?
04-19-2013 12:41 AM
In some cases if our battery drain completely we may have to charge it for more then 5 to 6 hrsor eevn more . If you're getting a yellow lightening bolt then its a good symbol . leave it while connected to a wall charger . And after every 2hrs try to turn it ON and you can try a battery pull restart to see if it boots.
04-21-2013 03:21 PM
You'll also want to make sure you're using a proper charging cord, preferably the one that came with the phone. Different cords serve different purposes; some will transfer data, others will not. Some will charge, others will not. Make sure you have a good cord and you're using a wall outlet (as was suggested by prince2012).