10-03-2011 07:30 AM
I've had my bold for almost a year now, but these glitches are really starting to get to me. This time, my phone completely freezes and a little clock icon appears in the middle of the screen, sometimes for as long as 10 minutes. And I've come to expect it to happen every five minutes, or even when I move the trackball a little bit. I've been staring at my phone screen do this as I type this message -_-
It really isn't letting me get anything done. Would you suggest I replace my phone, or is there something I can do to fix this? Thank you for your help
10-03-2011 07:41 AM
Make sure Memory Cleaner is disabled on your BlackBerry at Options > Security > Memory Cleaner.
First thing? Check the File Free at Options > Status, what is the number at File Free?
Now, leaving the device powered ON, remove the battery of your device, hold a minute, replace and reboot. What is the File Free now?
To prevent freezing or lagging/slow response on any BlackBerry, the most important practice you can adopt is to be sure to CLOSE applications when you are finished using them.
If you just hit the red "end call" key to go back to the home screen the application actually stays open and running in the background. If you do this repeatedly you will have lots of apps open and consequently your memory will get used up. Lack of memory is the biggest reason your BlackBerry slows to a crawl or locks up. If you get into the habit of actually using the menu key to close the applications this will at least slow down this memory-clogging process. You still may have to do a battery pull or use the "Quickpull" app once in a while when things get slow.
To check what applications are running on your device in the background, press the Menu key then choose Switch Applications. You will see the icons of each application there.
So now, check your applications running in the background. There are commonly four or five applications that will always be running (Messages, Call Logs/Phone, BlackBerry Messenger, Homescreen, and the Browser; there are other third party applications such as BeeJive, and BlackBerry Alerts which will also run in the background which you cannot close if you want them to operate). Make certain that the browser is NOT on an active webpage (open the browser and choose Menu > Close). Close any other applications that do not need to be running (the camera or a game you were playing or Google Maps).
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
04-20-2012 06:18 PM
Will this apply to a Bold 9700? Problem is on my phone, the icon will appear & I'm unable to go into Options. This is happening after updating the software on my device to iOS6
04-20-2012 10:31 PM