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BlackBerry® OS Smartphones

New Contributor
Posts: 4
Registered: ‎09-12-2011
My Device: Bold 9650
My Carrier: Sprint

Clock icon freezes my phone?

I've had my bold for almost a year now, but these glitches are really starting to get to me. This time, my phone completely freezes and a little clock icon appears in the middle of the screen, sometimes for as long as 10 minutes. And I've come to expect it to happen every five minutes, or even when I move the trackball a little bit. I've been staring at my phone screen do this as I type this message -_-


It really isn't letting me get anything done. Would you suggest I replace my phone, or is there something I can do to fix this? Thank you for your help Smiley Happy

Posts: 95,504
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Clock icon freezes my phone?

Make sure Memory Cleaner is disabled on your BlackBerry at Options > Security > Memory Cleaner.

First thing? Check the File Free at Options > Status, what is the number at File Free?
Now, leaving the device powered ON, remove the battery of your device, hold a minute, replace and reboot. What is the File Free now?


To prevent freezing or lagging/slow response on any BlackBerry, the most important practice you can adopt is to be sure to CLOSE applications when you are finished using them.

If you just hit the red "end call" key to go back to the home screen the application actually stays open and running in the background. If you do this repeatedly you will have lots of apps open and consequently your memory will get used up. Lack of memory is the biggest reason your BlackBerry slows to a crawl or locks up. If you get into the habit of actually using the menu key to close the applications this will at least slow down this memory-clogging process. You still may have to do a battery pull or use the "Quickpull" app once in a while when things get slow.

To check what applications are running on your device in the background, press the Menu key then choose Switch Applications. You will see the icons of each application there.

So now, check your applications running in the background. There are commonly four or five applications that will always be running (Messages, Call Logs/Phone, BlackBerry Messenger, Homescreen, and the Browser; there are other third party applications such as BeeJive, and BlackBerry Alerts which will also run in the background which you cannot close if you want them to operate). Make certain that the browser is NOT on an active webpage (open the browser and choose Menu > Close). Close any other applications that do not need to be running (the camera or a game you were playing or Google Maps).

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New Contributor
Posts: 5
Registered: ‎04-20-2012
My Device: Blackberry Bold 9700
My Carrier: T-Mobile

Re: Clock icon freezes my phone?

Will this apply to a Bold 9700? Problem is on my phone, the icon will appear & I'm unable to go into Options. This is happening after updating the software on my device to iOS6

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Clock icon freezes my phone?

Get OS 6 off of your 9700! The 9700 doesn't have enough memory to properly run OS 6.

I hope that helps you. Smiley Happy

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

New Contributor
Posts: 5
Registered: ‎04-20-2012
My Device: Blackberry Bold 9700
My Carrier: T-Mobile

Re: Clock icon freezes my phone?

Definitely! I'm going to downgrade it back down to iOS5. I totally have a vote of no confidence in RIM with their software update; none at all.