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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎05-17-2013
My Device: 9900
My Carrier: China Mobile

Communication between app world and 9900

I just got a 9900, when I try to connect to App World I get the message:


"An error has occurred communicating with the BlackBerry World Web plug-in. Please restart your device and try again. If you have content protection enabled on your device, please disable it and try again."


Tried turning off/on, that didn't help.  Can't figure out what "content protection" is, but I haven't enabled anything like that and I also can't find an option like that on the BB...so I'm stuck.  There's an app I really need to get...please help...

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Communication between app world and 9900

Hi Michael0568


Welcome to BlackBerry Support Forums


First refer to this KB and follow those suggestion :


KB29599 : AppWorld Web Plug-in Error appears when attempting to install applications from a computer


If you already installed App World plugin then on your pc then  go to add or remove programms or unstall a program then delete or remove App world plugin , restart your pc then install fresh .


However , always the best way to download application is Over the Air . 


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