05-17-2013 04:48 AM
I just got a 9900, when I try to connect to App World I get the message:
"An error has occurred communicating with the BlackBerry World Web plug-in. Please restart your device and try again. If you have content protection enabled on your device, please disable it and try again."
Tried turning off/on, that didn't help. Can't figure out what "content protection" is, but I haven't enabled anything like that and I also can't find an option like that on the BB...so I'm stuck. There's an app I really need to get...please help...
05-17-2013 06:07 AM
Welcome to BlackBerry Support Forums
First refer to this KB and follow those suggestion :
KB29599 : AppWorld Web Plug-in Error appears when attempting to install applications from a computer
If you already installed App World plugin then on your pc then go to add or remove programms or unstall a program then delete or remove App world plugin , restart your pc then install fresh .
However , always the best way to download application is Over the Air .