Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-20-2013
My Device: 9790
My Carrier: airtel

Complain - Require immediate attention

[ Edited ]

I had purchased BB Bold 9790 from Technovisison, Hyderabad in Dec 2011 for Rs 27000 approx. My carrier is Airtel. The BB is getting heated when charged and battery gets drained even if run for few minutes.

Looking at this problem I purchased new battery. However the problem is the same. Also seen a peculiar habit after browsing for few minutes the fully charged battery new battery goes out of network stating battery drained...however putting it on charges we can see more than half charged battery....and again gets connected....

I have earlier BB curve but never faced such problem. Done all homework of reboot/ wipe etc....but failed....kept on observation since a month now but failed. Pls replace the same with a new one. Let me know the email id to escalate both in india and BB headquarters.


Best regards, Aditya



Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.

Hall of Famer III
Posts: 58,778
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Complain - Require immediate attention

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. BlackBerry provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into BlackBerry at no charge to the end user.


BSCF User Comm.JPG

So, your escalation path is not here, in these forums. Rather, it is through your place of purchase or service center...even if they may have a poor reputation. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................