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New Member
Posts: 1
Registered: ‎03-23-2012
My Device: Blackberry Curve 8520
My Carrier: Business

Complaint regarding the Audio problem in handset

[ Edited ]

Dear Sir / Madam

I am having BlackBerry 8520 Curve and purchased it on May'10. After buying this BB handset I am facing the problem in audio and not able to listen the voice clearly. I had submitted my handset for 4th time at Redington India Limited Ahmedabad for the same issue, but the problem is yet not rectified.
 I have submitted my handset again at Redington on 26th July 2012 and they have given me the estimate of Rs. 4200 to change the housing of the handset. Before that I have given my handset at Redington for the same audio problem on 14th Mar 2012, 16th Jan 2011 & also give while the handset was in warranty period, but the problem is still same.
 Now my question is that, I have give mobile 4 times for same issue and still I am facing same problem than why should I pay for housing, as it is manufacturing fault of handset. Still my mobile is at Redington and I want the permanent resolution for the audio problem, and if you are not able to solve the problem than please keep the handset with you, as I don't want the defective handset.
 I have purchased the Blackberry as it is the brand name and for the service but I am really disappointed by such kind of worst service.

Name: Nilesh
Contact No: ***
Work Order No: ***
Case ID: ***
Model: Blackberry Curve 8520
IMEI No: ***
Pin No: ***
Given at Redington on: 26th Jul 2012.

 Please find the above details of handset and contact no, and I expect the positive response from your side. If the problem will not get rectified I will have to go for the legal action against the Blackberry and will also mention this issue on Facebook so another people also come to know about the services of Blackberry.

With Regards


Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Hall of Famer III
Posts: 59,093
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Complaint regarding the Audio problem in handset

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever; this site is not a channel for any formal communications with RIM. Further, RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through the places you already are working with...even if they may have a poor reputation. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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