07-05-2012 07:43 AM
I just received a Torch 9860. To make it connect to our enterprise network, I was advised to remove the battery and reinsert it to force a hard reset. After completing this, it seems to have rendered the device completely inoperable. It does not respond to the on/off button, no lights flash, nothing. The battery was at about 70% before this happened, so I don't think it's a battery charge level issue. I have connected it to the mains charger supplied and still no signs of life - not even a charging light after several hours. The battery is inserted correctly.
Are there any clever ways to resurrect it, or should it just be returned for a replacment? It is rather disappointing that it would fail almost immediately.
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07-05-2012 07:54 AM
Welcome to the BB Community...
It seems that the OS has crashed due to some reason...normally a battery pull restart is recomended in BB specially after installation of new apps or after upgradation(just like our computers), so that is not the cause of the issue...
I would suggest u to gor for a reinstallation of the OS, but that wud erase all that u had in ur BB(except for the things u had in ur memory card)...
07-05-2012 11:44 AM
Dear simply abhik,
Thanks for your reponse. I have tried the following:
KB10144: How to force the detection of the BlackBerry smartphone using Application Loader
My desktop software (6.1) does not react to the device being connected. None of the prompts described in this article are displayed. Nothing happens.
I also tried the procedure described at http://supportforums.blackberry.com/t5/Device-soft
However, after launching AppLoader, the "Connection" drop down is blank and the "Detect communication port " is grayed out, meaning it is not possible to proceed with this method. I verified that the USB port being used was functional by testing it with a USB memory stick.
Finally, I also tried using http://us.blackberry.com/software/smartphones/upda
When the connection dialog box is displayed, the PIN number is blank and it is not possible to enter it. So, again, it is not possible to proceed with this method.
As before, the device continues to be completely inert. No signs of operation whatsoever, regardless of whether or not it is connected to a PC or charger.
Any further ideas?
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
07-05-2012 11:57 AM
remove charger and remove battery and plug in charger only, does the red LED light up?
if yes thats a good sign, put in battery and wait 60 seconds and repeat above until it turns on
I just did this on my daughters yesterday
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V
07-05-2012 02:48 PM
Ya, u r right...if the BB is not responsing to anythg(kinda dead) then it is not poss to reinstall the OS by ur own...as far as my knowledge is concerned, i can only think of one solution, and that is for u to visit a BB Service Center n let the professionals take care of ur BB...
07-06-2012 04:30 AM
I think I have reached the same conclusion. There seems to be nothing else that can be done. I'm still very puzzled about why a routine hard reset would "brick" the device. I hope the next unit is more robust.
Thanks for your help!