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New Member
Posts: 1
Registered: ‎10-28-2011
My Device: Storm 9530
My Carrier: Verizon

Computer sees 9530 but get "A problem occured while attempting to connect to Blackberry device" prompt

Running XP, just updated Backberry Desktop Software.

Computer sees the Storm 9530, Device Manager sees i, I can get into the folders through My Computer, but when running Desktop Software and click on pictures I get this prompt-"A problem occured while attempting to connect to Blackberry device" prompt.

I'm just trying to get the pictures off the phone onto my computer.

Thanks in advance for your help.

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Computer sees 9530 but get "A problem occured while attempting to connect to Blackberry device" prompt

Hey doster

 

Welcome to the forums. 

 

Have a look at this post it may help you out regarding your issue. 

 

 Tips for getting BlackBerry Desktop Manager to detect the BlackBerry smartphone!

-SR

 

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