Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
Contributor
Posts: 29
Registered: ‎04-04-2013
My Device: Curve 9320
My Carrier: Orange UK

Conflicting mail accounts on BIS

I have 2 mail accounts on BIS that seem to have a problem with co-existing... let's call them mailbox 1 & mailbox 2. These share the same mail server and "from"/"reply to" address, but nothing else. Essentially mailbox 2 is the "old" one and mailbox 1 is the "new" one, as I have moved from one mailbox to another.

 

On BIS-web/device portal both mailboxes exist, but on the device only one does. All the messages on mailbox 2 are shown, and under "received using", the mailbox name is correctly displayed. But there's no service-book to support it, and for all intents and purposes it's ony in "All messages" is this account visible. Everywhere else that has settings mailbox-specific, this doesn't appear.

 

If I change the name of mailbox 2 on BIS, this mailbox appears... but it knocks out mailbox 1 completely. I can replicate this completely.

 

Strange behaviour...