07-16-2013 02:43 AM
I KNOW I'm doing something daft, but I've twisted myself round in circles now and can't find my way out.
My BB World on my pc can see all of the apps that I have on my phone and can see my purchase history but tells me to connect my device. Do I need to physically connect it? Surely not!
Why would it not be seeing my device -- do give me a hand please!
Solved! Go to Solution.
07-16-2013 02:58 AM
Welcome to BlackBerry Support Forum
May I know what you're trying to achieve ?
From a PC if we login with our BlackBerry ID and password and go to My World it will show all of our apps , purchase history even without connecting our BlackBerry .
07-16-2013 04:30 AM
OK, thanks. So how do I connect my device?
Using USB cable
But as I asked what are you trying to do ? Are you trying to download apps from BlackBerry World or something else , please let us know .
07-16-2013 04:46 AM
07-16-2013 05:01 AM
Thanks for this info !
I'm not sure what error you're getting on payment options , but if you share those error code or any specific error message you're getting while purchasing then we can try to help you , you can also change your payment options if you need .
I think you should read those Knowledge Base , which may help :
KB28715 : How to Install applications from BlackBerry App World using a Computer system
KB26621 : How to change the payment method in BlackBerry App World for either the BlackBerry PlayBook or BlackBerry smartphone
07-16-2013 05:13 AM
You are most Welcome ... Enjoy
07-16-2013 05:50 AM
Arrgh! So I plugged the device in, and it's seeing it (yay!), then went to buy the Runtastic Pro app, went all the way through to completing purchase when it came back with an internal server error (EC).
07-16-2013 06:28 AM
Use you device and see if you recieve the same error , On your BlackBerry open BlackBerry world and try to purchase that app .