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New Contributor
Posts: 4
Registered: ‎07-01-2010
My Device: Blackberry Storm 2 - 9550

Connected but not allowed to browse?

Hey my blackberry storm 2 (9550) recently just took a splash of water and as you all might now, water can easily get in due to the spaces bordering the screen. So far my blackberry is working perfectly fine despite one major thing, the browser. It shows that I am connected to my home network, though when I try to load a page it shows the error message, "Unable to connect to the Internet, please try again later." My guess is that the water effected the circuit board?? Does anybody know what I can do to resolve my problem? I will highly appreciate any help at all.
Thanks

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Connected but not allowed to browse?

Hey OhYeah1,

Welcome to the BlackBerry Support Community Forums.

 

Are you connecting via WiFi?  Also can you send and receive emails or send PIN messages?


-ViciousFerret


 


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New Contributor
Posts: 4
Registered: ‎07-01-2010
My Device: Blackberry Storm 2 - 9550

Re: Connected but not allowed to browse?

Yes my blackberry shows that i am connected via WiFi. I have also connected to many different WiFi networks to see if my home network was the problem, however that was not the case.


I currently did not have a data plan, so sending and recieving emails/PIN messages was not possible.

Do you have any ideas as to what i can do to resolve my problem? 

Retired
Posts: 1,074
Registered: ‎01-25-2010
My Device: 9000, 9500
My Carrier: Rogers

Re: Connected but not allowed to browse?

Hello,

Navigate to Options-Advanced Options-Browser make sure it is set to hot spot browser. Connect to Wi-Fi and try browsing again. Data plan is however required to send PIN messages and to send and receive emails.

Thank you


-DrP


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!


New Contributor
Posts: 4
Registered: ‎07-01-2010
My Device: Blackberry Storm 2 - 9550

Re: Connected but not allowed to browse?

[ Edited ]

I followed your guidance, however it was already set to hot spot browser. As i try to open a web page again, it continues to show an error message. Do you have any other ideas as to how i can resolve the problem with my blackberry?

Thanks 

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Connected but not allowed to browse?

Hey OhYeah1,

Welcome to the BlackBerry Support Community Forums.

 

Some network service providers do require a BlackBerry data plan to use the WiFi.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



New Contributor
Posts: 4
Registered: ‎07-01-2010
My Device: Blackberry Storm 2 - 9550

Re: Connected but not allowed to browse?

[ Edited ]

Yes I am aware of that, however I was able to use WiFi without a data plan on the same network service provider before this problem occurred. So I don't think my service provider should be the reason for the problem.

Thanks 

Highlighted
New Contributor
Posts: 3
Registered: ‎12-23-2011
My Device: BB-9550
My Carrier: MTN nigeria

Re: Connected but not allowed to browse?-data services not available on BB storm connected on WI-FI

I Have the same problem on my Blackberry 9550. I am at a remote location.

I can connect to the wireles network, my data services is set to on and while roaming set to on.

Service status is as follows:

 

 

Mobile voice:

   status: not available

   connection: not connected

Blackberry INternet services:

   Connection: not connected

Blackberry Enterprice server:

   connection:not connected

Mobile network = off

Mobile network provider

   Not connected

Wi-fi Network:

   Active profile:  PCAB

   SSID PCAB

   Type:802.11b/g

Bluetooth:

off

 

I can browse from the browser but all other application does not work, it gives an error that data services not available the same with all my instant messaging including BBM.

 

Could this be because am in a remote location where there are no carrier network, and why is my wifi connected to carrier network for my data services to work on my BB.

Thanks urgent response is required.