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New Contributor
Posts: 8
Registered: ‎06-10-2013
My Device: Bold - Touch 9900
My Carrier: O2
Accepted Solution

Connected to wifi but still getting charged. Help please

i have blackberry bold 9900 . . i am unable to use internet ,as my device is connected to wifi properly... i setted the data services "off" so that i can' get charged for my internet.. i am great trouble... will some one please help me... 

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Connected to wifi but still getting charged. Help please

[ Edited ]

How are you still getting charge for data? If your data services are turn off & also your on wifi? Also another question you have to ask your self when your not on wifi is your data services turn back on? Do you got apps in the background refreshing?

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New Contributor
Posts: 8
Registered: ‎06-10-2013
My Device: Bold - Touch 9900
My Carrier: O2

Re: Connected to wifi but still getting charged. Help please

when i connect my wifi and data services off .. "no internet access" . when i connect my wifi and data services on. i get charged for my internet.... 

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Connected to wifi but still getting charged. Help please

[ Edited ]

Do you data plan? Also if your where is your wifi located? House or work etc? for example I use my wifi when I am at my office and I go out I have wifi turn off because I can't access it so I have my data services turn on!

 

_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 8
Registered: ‎06-10-2013
My Device: Bold - Touch 9900
My Carrier: O2

Re: Connected to wifi but still getting charged. Help please

[ Edited ]

I dont have any data plans... n i use wifi in home mostly.. problem is this that when

i turn my dataservices on  => i get charged. ,  can use internet.

i turn my dataservices off => i cant use my internet even if connected to wifi ...any this message prompts " Data services disable. , please enable it " 

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Connected to wifi but still getting charged. Help please

Yes when your not using wifi your going to have to turn data services on in order to use your data!
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 8
Registered: ‎06-10-2013
My Device: Bold - Touch 9900
My Carrier: O2

Re: Connected to wifi but still getting charged. Help please

cant get you ..
Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Connected to wifi but still getting charged. Help please

Do you understand when your not connected to wifi your going to have to turn on data services to be able use 'Internet"
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 8
Registered: ‎06-10-2013
My Device: Bold - Touch 9900
My Carrier: O2

Re: Connected to wifi but still getting charged. Help please

but i want to use internet when connected to my wifi ,, and keeping dataservices off ..
Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Connected to wifi but still getting charged. Help please

Yes so when you're connected to your wifi you can use the "internet" no problem with your data services turn off, but I'm telling you when your not connected to your wifi in order for you to use the "internet" your going to have data services turn on!
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino