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08-06-2008 06:26 PM
I'm having an issue syncing my BB 8330 to my companies BES system. The first time I went through the Setup wizard I successfully connected to the companies BES system. The 8330 downloaded all of my emails and sync'ed calendar etc... But I have not received any email since that initial sync occurred. I have setup my person email and that seems to be working fine.
Our email admin said that he recreated my account and asked me to run through the process again. However, this time when I run thought the Setup Wizard and get to the end it says:
Desktop Activated on Jul 31, 2008
Activated on jul 31, 2008
I've been told by Sprint that I am provisioned for BES
08-06-2008 06:54 PM
If you admin re-created your account, best thing to do is wipe your device. (Personal email will still be connected)
To do this go to Options > Security > General Settings > *menu button * Wipe handheld.
When the device is all fresh again, get your admin to reset your activation password. Normally only last 48 hours.
Get him to set it to something simple like 'a'.
Once done, go to options > Advanced options > enterprise Acvitation. in this section, input you BES email in lower case and the activation password he will set.
Should all be ok from there.
If you still find problems after that, try to send an email to yourself, if you get a red cross, press into it and read the error message. let us know on here what that message says.
08-06-2008 07:12 PM
Yes using the backup and restore option.
Being a phone you can lose however I wouldn't put all my eggs in that basket, ie; trusting valuable info in a blackberry.
Good Luck Mate