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New Contributor
Posts: 2
Registered: ‎07-27-2008
My Device: Not Specified

Connecting for synchronization

I have a new BB Curve 8310.  When I try to configure my synchronization, I receive the following: "Failed to connect to the device.  Please make sure that the device is properly connected and try again."


My desktop manager shows that I am connected under USB and Bluetooth.  Any ideas on how to fix this?



Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Connecting for synchronization

I had the same problem. I am running windows xp on the PC and 4.5 desktop manager. My device software is

The PC recognized the Blackberry but not the desktop manager. After about 1 hour I finally de-installed the Desktop manager from the PC and re-installed it. (this being the lesser of other evils !) Tried it again and it sync'd the first time.

I have also read that Vista users have some problems, and that in some cases USB drivers on the PC are corrupted.

Might try re-installing the Desktop Manager!

Hope this helps



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