Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 6
Registered: ‎12-16-2010
My Device: Curve 3G 9300
My Carrier: Etisalat Egypt
Accepted Solution

Connecting to PC issue ..

i hope anybody can help me ! .. when i connect my BB 9300 to pc and open desktop software .. it asks me about my pass so i write my password and it says its wrong ! Smiley Frustrated although its right .. and i tried alot of times .. so can anyone tell me what the problem and how can i solve it ?
ThanksSmiley Wink

Posts: 94,473
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Connecting to PC issue ..

The problem is.. you are not entering your correct password.

 

Do this, UNplug from the PC a moment. Go enter your password into your device AND watch very closely how you enter it. Does your password have numbers in it? You likely are not pressing the ALT key to enter the numbers if they are consecutive numbers.

 

For instance, if your password is "1234", then you might actually be pressing ALT + "1ers"

Does that make sense? It's a common mistake.

 

I would advise you change your password temporarility to something simple like "abcd" and try the PC connection once again.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
New Contributor
Posts: 6
Registered: ‎12-16-2010
My Device: Curve 3G 9300
My Carrier: Etisalat Egypt

Re: Connecting to PC issue ..

Thanks Alot .. It Worked Smiley Happy Im just a new bie so im exploring new things everyday Smiley Happy thanks for yout help!Smiley Very Happy

Posts: 94,473
Likes: 24,389
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Connecting to PC issue ..

You are very welcome.

Good luck.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code