Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 9
Registered: ‎02-16-2013
My Device: Blackberry torch 9860
My Carrier: Vodafone

Connection Error: Ensure the device time is correct??

[ Edited ]

Mobile Model BlackBerry Torch 9860

 

I am suffering through a mind boggling problem for the last 4 days have tried everything from battery pulls, WLM service book files deleted, uninstall / reinstall completely, deleted the app too totally, manually and automatically updated time, reregistered my handset via host route thingy also contacted my service provider VodaFone seem everything is fine at their end (was on the phone for almost 45 mins they were none the wiser) according to them its msn or blackberry issue. All of my other apps like BBM, Yahoo, Facebook and Twitter are all working correctly also internet working just fine its only Windows Messenger not signing in always getting this connection error: make sure the device time is correct ........... Please help. (My data plan / BIS all is in order also mobile OS and WLM are totally upto date).

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Connection Error: Ensure the device time is correct??

Hi Jiya77,

 

Have you ensured your data and time on your BlackBerry smartphone is set the same as the date and time for your Windows Live Account on your computer?

 

Thanks.

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Highlighted
New Contributor
Posts: 9
Registered: ‎02-16-2013
My Device: Blackberry torch 9860
My Carrier: Vodafone

Re: Connection Error: Ensure the device time is correct??

[ Edited ]

Well offcourse i am sure i have been going mad over this problem now for few days dont u think i wud check before i type. Also what has time for Windows Live Account on my computer gotta do with my mobile WLM app?? (All the timing is right i have checked).

New Contributor
Posts: 9
Registered: ‎02-16-2013
My Device: Blackberry torch 9860
My Carrier: Vodafone

Re: Connection Error: Ensure the device time is correct??

[ Edited ]

Just wanted to let u guys know it somehow got fixed by itself on monday evening, so all is working well meaning Windows Live Messenger signed in and kicking Smiley Happy I am guessing it was the BlackBerry and Msn server issue Smiley Happy