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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-20-2010
My Device: Torch 9800
My Carrier: Vodafone Australia

Connection problem

Guysss!! I really2 need your help! I just changed my blackberry a month ago into this 9800, and now i have a serious problem


After I connect my BB with my home wifi, I cant get any blackberry services anymore from my provider. Thats mean i cant receive any email, facebook, and blackberry massanger anymore. How can i solve this? Please help meee


Thanks you so much

Regular Contributor
Posts: 85
Registered: ‎01-28-2010
My Device: Bold 9000
My Carrier: Etisalat Egy.

Re: Connection problem

call your carrier and make sure your BIS data plan is active...

if wi fi is connected the device automatically chooses to use its connection ..BUT a BIS data plan has to be activated first.

hope that helps.

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New Contributor
Posts: 9
Registered: ‎10-19-2010
My Device: Torch 9800

Re: Connection problem

If you have BIS plan and have the original .141 OS that came with the phone, then simply upgrade your OS to .246 version of the OS. Back up everything before proceeding. This should resolve your data issue. This is a known RIM issueof the original OS.